Say My Name, Beeyotch!

Written on May 25, 2005 – 1:48 pm | by Stacy |

I called Cingular yesterday afternoon and told them I was Capt. UberHusband and wanted to add my wife as an authorized user to her cell phone account.

Three times the customer service rep asked me what my name was.

“Capt. UberHusband.”

“No, not the name on the account…your name.”

“Capt. UberHusband. CAP-TAIN OOOOOOBERHUSBAND.”

I guess I sound girlier on the phone than I thought.

The third time she asked me what my name was, she actually called me ma’am to which I responded, “I’m not a ma’am. Now, is there a problem with adding my wife to this account?”

It took the rep an extraordinarily long time to complete the transaction and I felt a slight twinge of guilt. When I talked to Capt. UberHusband last night, I asked him to call Cingular and verify that the deed had been done. So much for being all edgy and tough.

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Dictionary of Corporate Bullshit Word of the Day

dial it down/dial it back: To reduce intensity; often used in reference to a person's behavior; to calm down, relax, or get a freaking grip for God's sake; new millennium version of "take a chill pill" or "chilling out"; when referring to a presentation or sales pitch, to be less aggressive, with the hope the audience will not be aware they are being snowed with a soft sell.

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