snarkwifedotcom

From: TurboTax Support
Reply-To: TurboTax Support
Date: Tue, 06 Feb 2007 19:29:01 -0800 (PST)
To: snarkwife
Subject: Sales Tax not showing in the Amount entered.

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Subject
Sales Tax not showing in the Amount entered.

Discussion Thread
Response (Customer Support Person)02/06/2007 07:29 PM
Dear Snarkwife,

Thank you for contacting Intuit Tax Products Customer Service & Support.

Ma’am I tried to go back to the Sales tax part then put in the Actual Sales tax first then I tried to go back and Choose the IRS table the second time.
I put in the 6..25 as the Percentage then Tried to proceed to the Deductions and credits summary. It automatically gave me the value there.

Try to do this steps again and it would show you the amount there.

I’m very sorry for the long wait a while ago.

If after using the information above you still need additional help, please use the link below.

I hope you agree that I have helped in resolving your issues today. You may receive a 8 question survey from us through email in approximately 24 hours asking you about my performance on today’s contact, as well as comments you may have in regards to the TurboTax product. So we can continue with our promise to provide our customers with the best support available, please take a few minutes to complete the survey.

turbotax.com/support

Respectfully,
Customer Support Person

Wait…you tried? I tried for 60 minutes before calling you and trying for another 90. What were the results? “I tried to click the button and then I tried to see what it said. Unfortunately, I lost my glasses so I couldn’t see what it said, and I was ultimately unable to click the button because Hailey next to me wanted to go to Starbucks on our break.”

As a postscript, turns out the deduction was displaying correctly on our actual 1040 form and our total tax due was correct, and the bug just appears to be in the display within the TurboTax online application. I don’t know if this affected the non-online version of the software, but regardless, our taxes have been filed and that ordeal is over.

Also…after a bit of Googling, I discovered the issue I reported yesterday was reported as long ago as January 29 and…no fix. My company can kick out a bug fix in a couple of days, and we’re just a few software development dorks working out of our houses.